I am looking for a job in UAE and please connect me on email id which is rajsinghv.333@gmail.com
Job Details
Dear Hiring Manager,
I am writing to express my enthusiastic interest in the Senior Technical Advisor / Customer Experience
Specialist position. With over 7 years of cross-industry international experience supporting tier-1
global enterprise clients across telecommunications (Optus Australia), aviation logistics (British Airways
Cargo), and technology (Uber US), I have consistently delivered operational excellence, seamless cross-
channel support, and industry-leading customer satisfaction metrics.
In my most recent role as a Senior Technical Advisor with Concentrix Technologies, I handled high-
stakes telecom customer interactions via LivePerson/LiveEngage, specializing in technical
troubleshooting, broadband provisioning, and complex billing resolutions. Recognized with the prestigious
"Game Changer of the Year" award for outstanding First Contact Resolution (FCR) and process
leadership, I have maintained a track record that directly aligns with top-tier service delivery standards:
KEY HIGHLIGHTS & CORE ACHIEVEMENTS
Consistently Exceeded Targets: Achieved 110% of monthly upselling targets through
consultative cross-selling while resolving technical issues.
Top CSAT & Quality Performance: Maintained an exceptional 92%+ CSAT rating while
surpassing strict KPIs for Average Handling Time (AHT) and First Contact Resolution (FCR).
Multi-Channel Escalation Leadership: Successfully managed high-priority logistics and
account escalations, leveraging enterprise platforms including Medallia, Jarvis, DCM, Stile, and
MS Outlook.
Team Mentorship & Process Improvement: Spearheaded process improvement initiatives and
mentored junior team members to raise baseline SLA compliance across international accounts.
What sets my background apart is my ability to blend technical precision with genuine empathy and
revenue-generating acumen. Whether troubleshooting real-time messaging inquiries for Uber US or
overseeing critical international air cargo tracking and invoicing for British Airways World Cargo, I pride
myself on maintaining compliance, resolving escalations rapidly, and building long-term customer trust.
I am eager to bring my expertise in omnichannel CSAT optimization, technical troubleshooting, and team
leadership to your dynamic organization. Thank you for your time and consideration. I look forward to
discussing how my experience and passion for customer excellence can contribute to your team's
success.
Sincerely,
Raj Bajrang Singh
I am writing to express my enthusiastic interest in the Senior Technical Advisor / Customer Experience
Specialist position. With over 7 years of cross-industry international experience supporting tier-1
global enterprise clients across telecommunications (Optus Australia), aviation logistics (British Airways
Cargo), and technology (Uber US), I have consistently delivered operational excellence, seamless cross-
channel support, and industry-leading customer satisfaction metrics.
In my most recent role as a Senior Technical Advisor with Concentrix Technologies, I handled high-
stakes telecom customer interactions via LivePerson/LiveEngage, specializing in technical
troubleshooting, broadband provisioning, and complex billing resolutions. Recognized with the prestigious
"Game Changer of the Year" award for outstanding First Contact Resolution (FCR) and process
leadership, I have maintained a track record that directly aligns with top-tier service delivery standards:
KEY HIGHLIGHTS & CORE ACHIEVEMENTS
Consistently Exceeded Targets: Achieved 110% of monthly upselling targets through
consultative cross-selling while resolving technical issues.
Top CSAT & Quality Performance: Maintained an exceptional 92%+ CSAT rating while
surpassing strict KPIs for Average Handling Time (AHT) and First Contact Resolution (FCR).
Multi-Channel Escalation Leadership: Successfully managed high-priority logistics and
account escalations, leveraging enterprise platforms including Medallia, Jarvis, DCM, Stile, and
MS Outlook.
Team Mentorship & Process Improvement: Spearheaded process improvement initiatives and
mentored junior team members to raise baseline SLA compliance across international accounts.
What sets my background apart is my ability to blend technical precision with genuine empathy and
revenue-generating acumen. Whether troubleshooting real-time messaging inquiries for Uber US or
overseeing critical international air cargo tracking and invoicing for British Airways World Cargo, I pride
myself on maintaining compliance, resolving escalations rapidly, and building long-term customer trust.
I am eager to bring my expertise in omnichannel CSAT optimization, technical troubleshooting, and team
leadership to your dynamic organization. Thank you for your time and consideration. I look forward to
discussing how my experience and passion for customer excellence can contribute to your team's
success.
Sincerely,
Raj Bajrang Singh
Languages
Any
Nationality
Any
Location
Kalba, Sharjah, UAE
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