Call Center Operator

Sharmax Motors

AED 4,000 - 5,999 per month

Maysaloon, Sharjah, UAE

Full Time

1-2 Years

Female

Bachelors Degree

Posted 2 days ago

Job Details

As a Сall Сenter Operator you will be the frontline of an organization. Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation.

Responsibilities:

Manage a high volume of inbound and outbound calls
Escalate customer inquries to other departments and team members when necessary
Provide friendly, courteous service to customers at all times and ensure they finish their call with you satisfied and happy
Keep customers' information accurate and up to date on the CRM system
Work in line with company KPI’s regarding call volume and service levels
Collaborate with other call center representative to improve customer service

Qualifications:

High School Diploma or above
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
Demonstrated computer skills, able to pick up and learn new software quickly
Native Arabic speaker
Fluent English speaker
Female (strictly!)
Able to multi-task effectively and work in a fast-paced, dynamic environment

Benefits:

Competitive salary package
Visa sponsorship

Language

English, Arabic

Nationality

Jordanian, Yemeni, Algerian, Lebanese, Moroccan, Syrian, Tunisian

Company Size

201-500

Benefits