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Call Center Agent/Contact Centre - UAE Nationals Only Commercial Bank of Dubai

via Abu Dhabi University
Sharjah Sharjah >
Jobs Jobs >
Customer Service Customer Service >
Call Center Agent Call Center Agent >
Details
https://dbzstatic-a.akamaihd.net/.dist_a95b13ef4f21b4a9a56517c4ae7ba610ff5903db/ 53311

Details: Posted on: 27th December 2017

  • Company Name: Abu Dhabi University
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Job Role: Call Center Agent
  • Minimum Work Experience: 1-2 Years
  • Minimum Education Level: Bachelors Degree
  • Listed By: Employer
  • Career Level: Mid-level

Description:

Job Description

JOB PURPOSE
To provide & deliver a professional one stop customer service and create a positive impression of the bank over the phone in line with the bank’s established standards.
PRINCIPAL ACCOUNTABILITIES
Work Management
Ensure providing superior customers’ services & answer all incoming calls with maximum quality and highest productivity.
Recognize and convert sales opportunities while answering prospect customers’ inquiries and deepen existing customers’ relationships by Cross Selling and generating sales leads.
Applying sound & accurate product knowledge.
Follow up all activities and requests arising from customers’ calls and deliver as promised.
Complaints’ handling and problems’ resolution.
Checking and updating customer’s data and information.
Provide management with valid and regular customers’ feedback.
Ensure efficient secrecy by applying the standards security measurements before providing any information to callers as specified by bank’s policy & procedures.
Timely reporting in line with Operational Risk Management guidelines
Keeps updated about polices, procedures and practices within department / bank to ensure consistent adherence.
Coordinate with HR / Training Center at Head Office in connection with the nominations for training, performance management and other staff related services.


Skills

Good knowledge of English and Arabic or Urdu.
Planning and organizing skills
Marketing and selling skills
Leadership skills
Problem solving skills.
Qualifications:
University/ Diploma graduate.
Experience:
Preferably one-year experience in banking sector or any customer service position in a reputed company.
Competencies:
Team Orientation.
Result oriented.
Customer Focus.
Quality Focus.
Chang orientation.
Organization commitment.

Job Details

Job Location: Sharjah, UAE
Company Industry: Banking
Requirements : Employer (Private Sector)
Job Role: Customer Service and Call Center
Employment Status: Full time
Employment Type: Employee
Number of Vacancies: 1

Preferred Candidate

Career Level: Mid Career
Residence Location: United Arab Emirates
Nationality: United Arab Emirates
Degree: Bachelor's degree

Company Profile

Commercial Bank of Dubai was established in 1969. CBD is a public joint stock company and its shares are quoted on the Dubai Financial Market. Over the years, Commercial Bank of Dubai has built itself into a progressive and modern Banking institution, endowed with a strong financial structure and strong management, as well as a loyal and ever increasing customer and correspondent base. Today CBD is one of the leading banks in the United Arab Emirates and offers its customers a full range of retail and commercial banking products and services through its network of 26 branches, which are spread all over UAE.

In 2006, Commercial Bank of Dubai reported a record net profit of 601 million, with a return on equity of 18.1% and total assets of AED 18.7 billion.

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