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Customer Care Representative (Temporary)-Sharjah.

via Al Tayer Group
Sharjah Sharjah >
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Customer Care Representative Customer Care Representative >
Details
https://dbzstatic-a.akamaihd.net/.dist_57bdea65498a761a7c017f61f95a268a1de927aa/ 55772

Details: Posted on: 19th August 2018

  • Company Name: Al Tayer Group
  • Employment Type: Temporary
  • Monthly Salary: Unspecified
  • Job Role: Customer Care Representative
  • Minimum Work Experience: 2-5 Years
  • Minimum Education Level: N/A
  • Listed By: Employer
  • Career Level: Mid-level

Description:

Job Purpose

To welcome the customers in a courteous and to answer phone efficiently and provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel.

Job Skills

1. High school Certificate
2. 2-4years relevant experience
3. Customer service skills/ certification is an advantage
4. Exposure to multicultural environment
5. Well groomed with pleasant personality
6. Excellent communication skills

Key Responsibilities

1. Be part of the Telemarketing activities during campaigns.
2. Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance
3. Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor
4. Direct the customer to the relevant advisor who will attend to him
5. Call customers to get follow feedback on their visits to ATM.
6. Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction
7. Support the reception in managing the courtesy vehicles.
8. Ensure cleanliness and hygiene is maintained in the service reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

Job Skills

1. High school Certificate
2. 2-4years relevant experience
3. Customer service skills/ certification is an advantage
4. Exposure to multicultural environment
5. Well groomed with pleasant personality
6. Excellent communication skills

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