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Front Office - Guest Service Agent

via Rotana
Sharjah Sharjah >
Jobs Jobs >
Hospitality & Restaurants Hospitality & Restaurants >
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https://dbzstatic-a.akamaihd.net/.dist_f095cc60214a493fbce4af35cdf267c7dd654a23/ 9735357

Details: Posted on: 19th July 2018

  • Company Name: Rotana
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Minimum Work Experience: 0-1 Years
  • Minimum Education Level: N/A
  • Listed By: Employer
  • Career Level: Mid-level

Description:

Job Description

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.







As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:







Offer consistently professional, friendly, warm and engaging service



Give a warm welcome and check in guests taking into account the established SOPs



Check out of departing guest in accordance with the established standards



Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues



Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy



Corporate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation



Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact



Maintain the privacy of all guests by ensuring that no details of the guests are disclosed



Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills

Education, Qualifications & Experiences







You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.







Knowledge & Competencies







The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:







Understanding the Job



Taking Responsibility



Recognizing Differences



Customer Focus



Customer Focus



Adaptability



Teamwork

Centro Sharjah at a glance

Job Details

Job Location: Sharjah, UAE
Department: Front Office
Employment Status: Full time
Employment Type: Entry level
Manages Others: No
Number of Vacancies: 2

Preferred Candidate

Years of Experience : Min: 1 Max: 5
Residence Location: United Arab Emirates
Degree: Diploma

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