Technical Support Engineer (Arabic Speaker) Data Taag Technologies

via Abu Dhabi University
Sharjah Sharjah >
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https://dbzstatic-a.akamaihd.net/.dist_6e25075e5c3a88837b63b836fd3112710bcc6146/ 9520426

Details: Posted on: 27th December 2017

  • Company Name: Abu Dhabi University
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Job Role: Technical Support Engineer
  • Minimum Work Experience: 0-1 Years
  • Minimum Education Level: Bachelors Degree
  • Listed By: Employer
  • Career Level: Mid-level


Job Description

DataTAAG Technologies is looking for a bright Technical Support Engineer to provide enterprise level technical support to our E-government Client in Northern Emirates.
Engineers will provide onsite support and also via phone, web, email, and other channels as required.

Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Preferred Hands On -Implementation / Administration/ Configuration / Debugging
Other skills - Customer handling / Vendor Coordination / familiarity with Escalations & RMA process
Excellent written and verbal communication skills
Hardware and software installations and troubleshooting.
Ms office and outlook troubleshooting
Avaya IP Telephony solution


Proven working experience in enterprise technical support or IT support as a technical engineer
Good understanding of Network troubleshooting.
Basic knowledge of Windows servers and utilities.
Strong problem-solving skills.
Excellent client-facing skills.
ITIL V3 Foundation Certified
Technology Training Cisco / Sonicwall / Trend Micro / Symantec backup / ITServicedesk.
Certifications -CCNA / CCSE / CCNP/MCITP will add value to the profile.

Location: Northern Emirates


Information Technology, Computer Science or equivalent

Job Details

Job Location: Sharjah, UAE
Company Industry: Information Technology
Requirements : Employer (Private Sector)
Job Role: Information Technology
Employment Status: Full time
Employment Type: Employee
Monthly Salary Range: $1,000 - $1,500
Number of Vacancies: 2

Preferred Candidate

Career Level: Mid Career
Years of Experience : Min: 3
Residence Location: United Arab Emirates
Degree: Bachelor's degree

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