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Software Support Specialist (EU IT COMPANY)

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https://dbzstatic-a.akamaihd.net/.dist_468fdb5e8566520d7d218edb0d8c55a2a2fc9b06/ 9523530

Details: Posted on: 10th January 2019

  • Employment Type: Full Time
  • Monthly Salary: 4,000 - 5,999 AED
  • Minimum Work Experience: 1-2 Years
  • Minimum Education Level: Bachelors Degree
  • Listed By: Employer
  • Company Size: 11-50 Employees
  • Career Level: Mid-level


Assisting in the installation of new GPS equipment
1. GPS device configuration during new installation
2. Creating GPS configuration templates
3. Creating customer accounts
4. Project planning and installation control

Customer care and support on a daily basis
1. Answer support queries
2. Solve problems remotely or if needed send a technical team
3. Escalate problems to the Development department if needed
4. Software training to customers

GPS equipment inventory management
1. Monthly equipment inventory management
2. Technical team evaluation and efficiency monitoring
3. Ordering new equipment

Professional Skills:
Excellent customer relation skills in order to provide flawless support for them
Proficient in Windows XP, Vista and Windows 7, Linux
Good working knowledge of all desktop applications and malware applications
Good knowledge of GPS/GSM technology

Personal Skills:
Ability to multi-task in a fast paced environment
Good interpersonal skills and organizational skills
Good phone and email etiquettes
Willing to work in a flexible schedule

Company provides:
Stable monthly salary
Residence visa
Medical insurance

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