Md yamin Ahmed
Job Details
MD YAMIN AHMED
CUSTOMER SUPPORT PROFESSIONAL
| Sharjah, UAE
PROFESSIONAL SUMMARY
Customer-centric support specialist with over 2 years of experience. Proven ability to resolve complex issues and enhance customer satisfaction in multi-cultural environments. Seeking to leverage skills in a dynamic service role in Sharjah.
WORK EXPERIENCE
CUSTOMER SUPPORT SPECIALIST | TechSolutions Inc., Dubai, UAE (2022 – Present)
Managed high-volume user inquiries via email and phone.
Provided technical support for software solutions. Resolved billing and account management issues, reducing escalation by 20%.
EDUCATION
SECONDARY EDUCATION (O-LEVELS) | Passed English Medium, Bangladesh
KEY SKILLS
CRM (Zendesk, Salesforce)
Customer Relationship Management
Technical Troubleshooting
Excellent Communication (Verbal & Written)
Conflict Resolution
Multilingual Support
LANGUAGES
Bengali (Native)
English (Fluent, Professional)
Arabic (Conversational)
Hindi/Urdu (Conversational)
PERSONAL DETAILS
Date of Birth: November 11, 1997
Nationality: Bangladeshi
Visa Status: UAE Employment Visa
প্রি
CUSTOMER SUPPORT PROFESSIONAL
| Sharjah, UAE
PROFESSIONAL SUMMARY
Customer-centric support specialist with over 2 years of experience. Proven ability to resolve complex issues and enhance customer satisfaction in multi-cultural environments. Seeking to leverage skills in a dynamic service role in Sharjah.
WORK EXPERIENCE
CUSTOMER SUPPORT SPECIALIST | TechSolutions Inc., Dubai, UAE (2022 – Present)
Managed high-volume user inquiries via email and phone.
Provided technical support for software solutions. Resolved billing and account management issues, reducing escalation by 20%.
EDUCATION
SECONDARY EDUCATION (O-LEVELS) | Passed English Medium, Bangladesh
KEY SKILLS
CRM (Zendesk, Salesforce)
Customer Relationship Management
Technical Troubleshooting
Excellent Communication (Verbal & Written)
Conflict Resolution
Multilingual Support
LANGUAGES
Bengali (Native)
English (Fluent, Professional)
Arabic (Conversational)
Hindi/Urdu (Conversational)
PERSONAL DETAILS
Date of Birth: November 11, 1997
Nationality: Bangladeshi
Visa Status: UAE Employment Visa
প্রি
Languages
Any
Nationality
Any
Location
Al Khan, Sharjah, UAE
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